Complaints Procedure

If you wish to register a complaint, please contact us in writing or by telephone to the following

Address

The Complaints Officer
Cornerstone Finance
Unit E, Copse Walk
Cardiff Gate Business Park
Cardiff CF23 8RB

Tel no.

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at

Address

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel no.

0800 0234 567

Our Testimonials

Your Mortgage Journey
Begins Here

Rob always took the extra time with us to explain things and made sure we understood everything, he was always friendly and approachable. We felt reassured that he with us every step of the way during the mortgage process. Would highly recommend trust mortgage.

Rob

Shaw

TrustMortgage provide a brilliant service! Rob helped me find a fixed mortgage and release some equity for debt consolidation. The process was stress free, completed within a few weeks and he’s is always available to answer any questions along the way.

Michael

Manchester

Thanks for the continued support. The whole mortgage process is made easy with your expert knowledge and help. I will be in touch soon for when we remortgage. Thanks again for your help. Kind Regards

Nick

Bacup

Great service! Made me and my family feel at ease the whole way through the process. It’s daunting taking a mortgage out and also renewing it especially hearing everywhere the rates had gone up so much but Rob explained everything thoroughly for us to understand which enabled us to make the best informed decision that suited my family’s needs going forward. I know he’s only one phone call away when I have a question and that’s very reassuring and we speak on a regular basis about the future! Definitely recommend his services to anyone whether you’re taking a mortgage out for the first time or renewing. Very happy customer

Scott and Claire

Stockport

We are incredibly grateful for the outstanding support provided by Rob and Jed throughout the journey of purchasing our first home. From the very beginning, their guidance was clear, patient, and reassuring—making what could have been a stressful process feel smooth and manageable. They took the time to explain every step, answered all our questions with care, and ensured we felt confident in our decisions. Their expertise and dedication were evident at every stage, and we truly felt they had our best interests at heart. Thanks to their support, we are now happily settled in our new home, and we couldn’t have done it without them. We wholeheartedly recommend their services to anyone looking for a knowledgeable and compassionate mortgage adviser. Thank you Rob and Jed!

Chloe and Grant

Stalybridge

Rob at TrustMortgage was fantastic to work with. He made the whole mortgage process smooth and stress-free, explaining everything clearly and finding the best deal for our situation. Thanks to his help, I not only got the right mortgage but also saved money in the process. Highly recommend!

Tom

Chadderton

Just completed a very complex sale and purchase of one home and a purchase of another home in one case. Rob and the team at TrustMortgage were brilliant. Rob in particular went above and beyond to help, advise and reassure on all of this process. Even pointing us in the right direction with recommendations of other professionals we needed along the way. I couldn’t recommend TrustMortgage enough.

Joe

Manchester